The most likely reason is that the parcel has been booked in with the carrier but not yet collected from us.

With some carriers the tracking number we get when we book the parcel in has spaces in it but their tracking systems only recognise the number without spaces, we try to remember to remove the spaces when we copy the number into our system that notifies you but sometimes we forget: if there are spaces take them out and the number should then work.

If your order has been marked as Shipped, but not yet collected from our Shropshire base, you may see the following from our main couriers:

DPD: Tracking will return an error until the parcel is collected and scanned in, after that it should work.  Note that if your parcel was finished after the daily collection, the error may remain until the following day. Our DPD collection is normally about 3pm.

DHL: An error message tends to appear for a short while before their system updates with a message saying 'information received from shipper'. Check DHL's web site for service updates. DHL collections are usually early in the day. Also some DHL parcels go via another courier and we add the DHL tracking number later in the day: in this case you'll get an update to your order when the DHL number is added.

ParcelForce: Will show an error message until the parcel has ben scanned in and registered by their depot. Check ParcelForce's web site for service updates. Parcelforce collections are usually around lunchtime.

Royal Mail: We check parcels in here but then they have to be taken to the local Post Office which is a couple of miles away and then they have to be individually scanned in by them - this usually only happens towards the end of the day and until it's done tracking won't be available.

Please note that once a parcel has been collected from us we are no longer able to provide information on where it may be. We only have acces to the same tracking facilities that you do

  3 years ago

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