Orders

There are 15 entries for Orders.

Can I swap items in an existing order?

I need to remove an item or items from my order. Can I do this?

My order has been cancelled and refunded?

Can a refund be canceled?

How long does it take for me to get my refund paid into my account?

Will I have to pay tax on my order?

Can I cancel my order?

Do you offer a discount for the NHS, police, military or other profession or sector?

Is there any way to track my order without having to download the "shop" app?

Can you supply an invoice / reciept for my order?

Do I have to pay VAT? Can I get VAT-free supply?

Are Pell Wall prices inclusive of VAT?

Is there a minimum order?

I want to buy in bulk: can Pell Wall sell larger quantities of ingredients than are listed on the web site?

I've checked out and realised I missed something: can I add to my order?

Shipping

There are 12 entries for Shipping.

Understanding Consignee and Consignor

The tracking shows that my order has been returned to Pell Wall. Why is this and what should I do about it?

Can you deliver to a BFPO address?

Can you deliver / ship to a PO Box?

Do you offer click and collect or can I use my own courier to ship my order?

I have not received my order yet - it hasn't been shipped?

What is the difference between DDP and DAP?

Can I get Free Shipping?

Where is my order?

Do you ship to my Country?

I just want to buy one 10g bottle - is there a cheaper shipping option?

My order has been marked as Shipped but the tracking number doesn't work. What's wrong?

Products

There are 31 entries for Products.

Is Coumarin banned?

Is Linalool banned?

Is Citral banned?

Are any fragrance ingredients restricted instead of banned?

Which fragrance ingredients are banned in the EU?

An item I want to purchase is out of stock. Will it be back in stock?

Can you supply batch numbers for the items I've ordered?

Can you sell Camphene without the dilution in IPM?

Who manufactures your products?

How long will a few drops of Cadaverine 1% last? How long will it take to dissipate?

Is there a Synthetic version of Copaiba?

I've found that the Copaiba I bought from Pell Wall can go cloudy upon dilution, and just wondered if filtering once part of a formulation should remedy this?

How do I know whether an ingredient has been diluted or not?

Is there a way I can search for products by CAS number?

Can you provide free samples?

Are Pell Wall products suitable for use in candles?

Can you tell me who makes the ingredients sold by Pell Wall?

Do you still offer ‘Neroli Commercial’ as a product?

Can you make a copy of an existing fragrance?

What is an SKU?

News and Updates

There are 1 entries for News and Updates.

Do you have a mailing list I can subscribe to?

Web Site

There are 3 entries for Web Site.

Are the prices listed on your web site retail or wholesale?

I'm experiencing issues using pellwall.com - what should I do?

The discount code you provided doesn't work. What's wrong?

How-to and Guides

There are 6 entries for How-to and Guides.

Are there upcoming changes to any of the regulations?

How do regulations affect cosmetic brands?

Which Solvent is best for use in reed diffusers?

Products are no longer supplied  in aluminium - how do I heat them to melt the items now?

I want to dilute a perfumery material, how do I decide which solvent to use?

How do I handle a material that is sold as a powder or crystals?

Other

There are 6 entries for Other.

I think I'm allergic to perfume - is that possible?

I have a list of items I wish to order with CAS numbers - can you check them and provide a link and best pricing?

What are Pell Wall's opening hours?

I have been blocked from contacting your customer services team.

Is Pell Wall a company? What are Pell Wall's company details?

What is Pell Wall's address?

Payments

There are 1 entries for Payments.

I used to pay by Bank Transfer but this option has disappeared. Is it still possible to pay by bank transfer?