Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Orders
There are 14 entries for Orders.
I need to remove an item or items from my order. Can I do this?
My order has been cancelled and refunded?
How long does it take for me to get my refund paid into my account?
Will I have to pay tax on my order?
Do you offer a discount for the NHS, police, military or other profession or sector?
Is there any way to track my order without having to download the "shop" app?
Can you supply an invoice / reciept for my order?
Do I have to pay VAT? Can I get VAT-free supply?
Are Pell Wall prices inclusive of VAT?
I've checked out and realised I missed something: can I add to my order?
Shipping
There are 11 entries for Shipping.
Can you deliver to a BFPO address?
Can you deliver / ship to a PO Box?
Do you offer click and collect or can I use my own courier to ship my order?
I have not received my order yet - it hasn't been shipped?
What is the difference between DDP and DAP?
I just want to buy one 10g bottle - is there a cheaper shipping option?
My order has been marked as Shipped but the tracking number doesn't work. What's wrong?
Products
There are 31 entries for Products.
Are any fragrance ingredients restricted instead of banned?
Which fragrance ingredients are banned in the EU?
An item I want to purchase is out of stock. Will it be back in stock?
Can you supply batch numbers for the items I've ordered?
Can you sell Camphene without the dilution in IPM?
Who manufactures your products?
How long will a few drops of Cadaverine 1% last? How long will it take to dissipate?
Is there a Synthetic version of Copaiba?
How do I know whether an ingredient has been diluted or not?
Is there a way I can search for products by CAS number?
Are Pell Wall products suitable for use in candles?
Can you tell me who makes the ingredients sold by Pell Wall?
Do you still offer ‘Neroli Commercial’ as a product?
News and Updates
There are 1 entries for News and Updates.
Web Site
There are 3 entries for Web Site.
Are the prices listed on your web site retail or wholesale?
I'm experiencing issues using pellwall.com - what should I do?
How-to and Guides
There are 6 entries for How-to and Guides.
Are there upcoming changes to any of the regulations?
How do regulations affect cosmetic brands?
Which Solvent is best for use in reed diffusers?
Products are no longer supplied in aluminium - how do I heat them to melt the items now?
I want to dilute a perfumery material, how do I decide which solvent to use?
How do I handle a material that is sold as a powder or crystals?
Payments
There are 1 entries for Payments.