Help & Support
Help & Support
Pell Wall's help and support centre aims to address the most common queries from our customers and for customers to get in touch should their query not already be answered in our FAQs or where they require additional information.
🟢 Service Update
Welcome to Pell Wall. As at 17.00 BST on Thursday 28th November all orders received prior to 20th November have been fulfilled. The lab is OPEN again on Tuesday 2nd December when fulfilment will continue.
Despatch is currently about 6 calendar days or less (less than a week) after you place your order but may take longer - more information can be found in our service updates section.Frequently Asked Questions (FAQ)
How-to and Guides
Are there upcoming changes to any of the regulations?
How do regulations affect cosmetic brands?
Which Solvent is best for use in reed diffusers?
Products are no longer supplied in aluminium - how do I heat them to melt the items now?
I want to dilute a perfumery material, how do I decide which solvent to use?